DELIVERY AND RETURNS

Delivery Days

We can deliver the next day if the order is placed on our website by 4:30pm. Our delivery days are Monday to Saturday.

Same day local deliveries and collections

We can offer same day delivery within a 20 mile radius of Pocklington call 01759303990 to speak to a member of the team to arrange. You may also like to collect from our shop and save on the delivery charge!

Presentation

Our bouquets are beautifully wrapped in tissue and cellophane and placed in a water bubble to keep them perfectly fresh on their journey. A handwritten message card, flower food and care instructions will be enclosed with the bouquet.

Delivery Costs

V-Floral Atelier is located in Pocklington Moor we offer same day delivery to this for free.

Standard Next Day Delivery

Service:- Mon to Sat 9:00-6:00 pm

£7,5 for item to one delivery address

Location delivery:
Acklam Allerthorpe Aughton Bainton Barmby Moor Bielby Bishop Wilton Bolton Bossall Breighton Broad Ings Bubwith Bugthorpe Burnby Bursea Burythorpe Buttercrambe Claxton Crockey Hill Dunnington Earswick East Cottingwith Ellerton Elvington Escrick Everingham Fangfoss Flaxton Foggathorpe Fridaythorpe Fulford Full Sutton Gate Helmsley Goodmanham Gowthorpe Grimston Hall Garth Harlthorpe Harswell Harton Haxby Hayton Heslington Heworth High Catton Highfield Holme-on-Spalding-Moor Holtby Hotham Huggate Huntington Kexby Kilnwick Percy Kirby Underdale Laytham Leppington Little End Londesborough Low Catton Market Weighton Melbourne Meltonby Middleton on-the-Wolds Millington Moor End Moor End Murton New Earswick Newton upon Derwent North Cave North Cliffe North Dalton North Newbald Nunburnholme Osbaldwick Painsthorpe Pocklington Rascal Moor Sancton Sand Hole Sand Hutton Scamland Scrayingham Seaton Ross Shiptonthorpe Skipwith Skirpenbeck South Cave South Cliffe South Dalton South Newbald Spaldington Spittal Stamford Bridge Storwood Strensall Sutton upon Derwent Tang Hall Thixendale Thorganby Thornton Thorpe le Street Town End Towthorpe Upper Helmsley Warter Warthill Water End Welhambridge Wetwang Wheldrake Wilberfoss Willitoft Yapham Youlthorpe

What will happen if the recipient is not home to receive the flowers?

There is a comments section on the checkout pages which allows you to suggest a suitable place for the courier to leave the flowers if the recipient is not home. The flowers will, by default, be left on the step if possible or with a neighbour. If you would prefer that the flowers are not left on the step or with a neighbour but re-delivered by the courier then please specify this in the comments section. In this case a card will be posted through the letterbox and the recipient will need to telephone the courier depot to arrange for re-delivery. Please note that the courier will not call the recipient to ensure they are at home before delivery.

Payment Cards Accepted

We accept Paypal, MasterCard, Visa, American Express, Maestro, Discover, Diners Club International, Union Pay, JCB, Apple Pay, Adroid Pay.

Cancellation

Two working days notice prior to the delivery date will be required for cancellations of bouquets and fresh petals. For other non-perishable products we require one working days notice prior to the delivery date. Should you need to cancel an order for any reason please e-mail us using the form in our Contact Us page or telephone us on 07577723053.

Amending Your Order

If you wish to make any other changes to your order you may do so by e-mailing us using the form in the Contact Us page of our site or by calling us on 07577723053. Please advise us 24 hours in advance of the delivery date to allow us time to make the changes that you would like.

Refunds Policy

In the unlikely event that your flowers arrive damaged please notify us within 24 hours. We guarantee our bouquets for up to 5 days and send the flowers with care instructions to ensure they are placed in the optimum environment, however if they fail to last for 5 days please do send us an image.  We offer a no quibble refund or replacement policy but we do ask for an image so we can look into any issues thoroughly.

Hospital Deliveries

A majority of hospitals do not accept delivery of flowers, or require very specific delivery instructions. We always advice waiting until the poorly recipient is at home or checking with the hospital before placing an order, as we cannot guarantee delivery to hospitals that do not accept flowers.

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